Return & cancellation policy

Returns

If you are not fully satisfied, you have 30 days from receiving your order to request a refund. Items in any condition (opened or unopened, used or unused) can be returned. We need a receipt or other proof of purchase to complete a return. Please do not send your purchase back to the manufacturer.

Where to send a return

Start with the refund request form or an email to [email protected]. We will reply with the return address and a reference for your order. Please do not post anything back before you have that address, so the parcel can be matched to your order the day it arrives.

Refunds

When your return arrives and has been checked, we email you to say we have it and whether the refund is approved. Approved refunds go to your original method of payment. It can take up to 7 days to appear on your account, depending on your bank. If you still cannot see it after checking with your card company and bank, contact us.

Cancelling an order

You can cancel an order up until the day it ships, using easy cancel. After it has shipped, the return rules above apply. Every purchase here is a one-time purchase: nothing renews, so there is no subscription to cancel.

Sale items

Only regular-priced items may be refunded; clearance or final-sale items cannot. All prices in this shop are regular prices, and a “Compare at” figure is a comparison, not a sale.

Exchanges

We replace items only if they arrive defective or damaged. To swap an item for the same item, email [email protected].

Gifts

If an order was marked as a gift and shipped straight to you, you will receive a gift credit for the value of the return. If it was not marked as a gift, the refund goes to the person who paid.

Return shipping

You are responsible for the cost of returning an item. Shipping costs are not refundable, and the cost of return shipping is deducted from your refund. For anything worth more than $75, use a trackable service or insure the parcel, because we cannot guarantee we will receive a lost return.

Questions? Email [email protected] or use the contact form.